Andrew Gilliam delivers Amazing Customer Service and Technical Supportby fulfilling customers' unstated and stated, psychological and business needs.
When we receive feedback in a disorganized way, it’s up to those capturing the feedback to give it some structure. Most employees haven’t been trained and don’t know what to do with these kinds of suggestions.
August 27, 2019 on LANtelligence
There is no shortage of reasons to tell a customer "no." In some cases, the law requires it! It's up to us to communicate necessary rejection while preserving the customer's goodwill towards us. Our actions when denying a customer decide the outcome.
August 14, 2019 on ICMI
