Andrew Gilliam delivers Amazing Customer Service and Technical Supportby fulfilling customers' unstated and stated, psychological and business needs.
Especially for first-time contact center agents, speaking with that first customer can be a nerve wracking experience. As trainers and coaches, how do we help our new colleagues to have the necessary confidence and knowledge to assist our customers along their journey?
June 25, 2019 on LANtelligence
Working in a contact center isn't always exciting, and when it is... that's not necessarily good. As a result, it can be a struggle for even the best contact centers to attract and retain top talent.
June 4, 2019 on ICMI
