Andrew Gilliam delivers Amazing Customer Service and Technical Support
by fulfilling customers' unstated and stated, psychological and business needs.
Working in a contact center isn't always exciting, and when it is... that's not necessarily good. As a result, it can be a struggle for even the best contact centers to attract and retain top talent.
June 4, 2019 on ICMI
Companies beg us to take their surveys, but what happens when customers beg for help? Many surveys conclude by telling customers that the company cannot respond to each customer individually.
May 28, 2019 on Tin Cans & String