Amazing Customer Service and Technical Support™

Andrew Gilliam delivers Amazing Customer Service and Technical Support
by fulfilling customers' unstated and stated, psychological and business needs.

Thank you for previewing my new site. Additional content is on the way. Reach out at hello@andytg.com in the mean time.

Latest Posts and Articles

GREATER Practices for Live Chat Support

Live chat support continues to grow in popularity with customers and service providers, but chat has its own nuances and challenges that make it different from other channels. Learn how to to make your chat GREATER than the competition.

September 24, 2018 on Tin Cans & String
Rules for Using Your Customer’s Name

Using customer names is the most simple form of service personalization, but it can go wrong. Here are five simple rules to use customer names effectively.

September 17, 2018 on Tin Cans & String
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