Andrew Gilliam delivers Amazing Customer Service and Technical Supportby fulfilling customers' unstated and stated, psychological and business needs.
When things get tough, actively practicing empathy and seeing the world through our customers' eyes can improve service and support for both analysts and customers.
July 30, 2020 on SupportWorld
ICMI Virtual explores how contact centers can evolve their strategies, sustain their remote workforces, leverage metrics, and make the most of newly acquired technology.
June 23, 2020 on ICMI
