Certifications

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CompTIA Advanced Security Practitioner (CASP)

CompTIA's Advanced Security Practitioner certification validates mastery of critical thinking and judgement across a wide array of disciplines and environments.

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CompTIA Security+

Often required by the DoD, CompTIA's Security+ certification sets the baseline for information security best-practices.

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CompTIA Network+

The vendor neutral CompTIA Network+ certification validates candidates' skills in designing and managing wired and wireless networks.

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CompTIA A+

As the gateway to CompTIA's professional certifications, A+ covers a range of topics including computer hardware and operating systems.

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HDI KCS v5 Foundation

The Knowledge Centered Support (KCS) Foundation certification demonstrates a knowlege of the KCS double-loop structured problem-solving process.

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HDI Support Center Analyst

The Support Center Analyst (SCA) certification verifies that technical support professionals prossess the knowlege and skills requires to provide high quality support.

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HDI Support Center Team Lead

The Support Center Team Lead (SCTL) certification verifies that participants learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team.