Employers

January 2021 — Present
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Avtex Solutions Logo

Senior Consultant, Contact Center & Customer Experience
Avtex Solutions

Helping businesses of all sizes and industries serve their employees and customers better through thoughtful and strategic investments in the customer experience.

January 2020 — January 2021
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Informa Logo

Associate Analyst, HDI & ICMI
Informa Tech

Supporting and inspiring the customer service, contact center, technical support, and service management industries through research, content creation, and community building activities.

May 2015 — January 2020
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WKU Logo

ITS Service Desk Consultant
Western Kentucky University

Delivering world-class experiences to over 20,000 students, staff, and faculty as a single point of contact for any IT Division service or request.

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June 2014 — May 2015
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WKU Logo

Network Installation Technician
Western Kentucky University

Designing and installing video surveillance and access control systems to protect people, while modernizing wireless infrastrucutre to keep them connected.

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February 2014 — May 2014
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WKU Logo

IT Helpdesk Consultant (Internship)
Western Kentucky University

Upbeat telephone technical support for BYOD hardware, enterprise software, and network infrastructure in a brisk contact center environment.

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March 2010 — May 2014
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NHK NASCO logo

IT Technician (Part-Time)
NHK NASCO

Deploying and maintaining rugged computers, industial printers, and network infrastructure in a fast-paced lean manufacturing environment.

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Fall 2008 — Spring 2009
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RIS Logo

Student Volunteer
Russellville Independent School District

Implementing the district's first course management system, delivering custom training, and deploying hundreds of computers in a one-to-one pilot program.

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