Reading List


  • Customer Satisfaction is Worthless, Customer Loyalty is Priceless
    Jeffrey Gitomer
  • The Ultimate Question 2.0
    Fred Reichheld
  • Delivering Happiness, The Path to Profits, Passion, and Purpose
    Tony Hsieh
  • The New Gold Standard
    Joseph A. Michelli
  • The Effortless Experience
    Matthew Dixon, Nicholas Toman, Rick DeLisi
  • I Love You More Than My Dog
    Jeanne Bliss
  • Up Next:

  • The Thank You Economy
    Gary Vaynerchuck
  • Be Our Guest, Perfecting the Art of Customer Service
    Disney Institute with Theodore Kinni

Periodicals, Podcasts, and Blogs

  • Human Duct Tape Show
    with Jeanne Bliss
  • Security Management
    by ASIS
  • Intelligence Unclassified
    by New Jersey Department of Homeland Security
  • KrebsOnSecurity
    by Brian Krebs
  • Cornell Hospitality Quarterly
  • HP Enterprise Security Blog
  • Cisco Talos Threat Intelligence Blog

Online Training and Webinars

  • Online Video Tutorials
    LinkedIn Learning
  • Xperience Week
    presented by Qualtrics