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Customer Satisfaction is Worthless, Customer Loyalty is Priceless
Jeffrey Gitomer
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The Ultimate Question 2.0
Fred Reichheld
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Delivering Happiness, The Path to Profits, Passion, and Purpose
Tony Hsieh
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The New Gold Standard
Joseph A. Michelli
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The Effortless Experience
Matthew Dixon, Nicholas Toman, Rick DeLisi
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I Love You More Than My Dog
Jeanne Bliss
Up Next:
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The Thank You Economy
Gary Vaynerchuck
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Be Our Guest, Perfecting the Art of Customer Service
Disney Institute with Theodore Kinni